Policy
Return & Refund Policy
Last updated: August 2026
1. Policy Scope
As an OEM/ODM cosmetics manufacturer, we produce custom-branded goods made to your specifications. This Return & Refund Policy applies specifically to manufacturing defects and quality issues confirmed by our quality control team.
2. Quality Issue Claims
2.1 Eligible Conditions
You may file a quality claim within 30 days after receiving the goods if any of the following is confirmed:
- Product does not match the approved pre-production sample in formula, texture or fragrance
- Packaging printing errors caused by our production side
- Visible physical damage caused by improper factory packaging
- Product fails agreed specification standards verified by third-party lab
2.2 Claim Procedure
- Contact your assigned sales representative with clear photos, batch numbers and detailed description
- Our QC team will review and respond within 3 working days
- If necessary, samples will be returned for laboratory verification
- A formal solution will be proposed within 7 working days after confirmation
3. Non-Returnable Items
The following items are not eligible for return, refund or replacement:
- Custom-branded / private label products with your logo and design
- Products manufactured strictly according to your approved specifications
- Goods damaged during international shipping or after delivery
- Products stored improperly after receipt
- Sample orders and trial products
4. Resolution Options
For confirmed quality issues caused by our production, we offer the following solutions at our discretion:
- Free reproduction of the defective quantity
- Credit memo applicable to your next order
- Partial refund corresponding to the defective ratio
Full refund is only available when the entire batch is proven non-conforming and reproduction is not feasible. Original goods must be returned or destroyed under supervision before refund is processed.
5. Cancellation Policy
- Before production starts: Full deposit refund minus administrative and sample cost
- During production: Cancellation not accepted for custom orders
- After production completed: No cancellation or refund
6. Disclaimer
We do not accept returns or refunds based on subjective dissatisfaction with scent, texture, packaging appearance or market performance, as long as the product matches the confirmed sample and specifications. We strongly recommend thorough sample evaluation before placing mass production orders.
Policy
Return & Refund Policy
Last updated: August 2026
1. Policy Scope
As an OEM/ODM cosmetics manufacturer, we produce custom-branded goods made to your specifications. This Return & Refund Policy applies specifically to manufacturing defects and quality issues confirmed by our quality control team.
2. Quality Issue Claims
2.1 Eligible Conditions
You may file a quality claim within 30 days after receiving the goods if any of the following is confirmed:
- Product does not match the approved pre-production sample in formula, texture or fragrance
- Packaging printing errors caused by our production side
- Visible physical damage caused by improper factory packaging
- Product fails agreed specification standards verified by third-party lab
2.2 Claim Procedure
- Contact your assigned sales representative with clear photos, batch numbers and detailed description
- Our QC team will review and respond within 3 working days
- If necessary, samples will be returned for laboratory verification
- A formal solution will be proposed within 7 working days after confirmation
3. Non-Returnable Items
The following items are not eligible for return, refund or replacement:
- Custom-branded / private label products with your logo and design
- Products manufactured strictly according to your approved specifications
- Goods damaged during international shipping or after delivery
- Products stored improperly after receipt
- Sample orders and trial products
4. Resolution Options
For confirmed quality issues caused by our production, we offer the following solutions at our discretion:
- Free reproduction of the defective quantity
- Credit memo applicable to your next order
- Partial refund corresponding to the defective ratio
Full refund is only available when the entire batch is proven non-conforming and reproduction is not feasible. Original goods must be returned or destroyed under supervision before refund is processed.
5. Cancellation Policy
- Before production starts: Full deposit refund minus administrative and sample cost
- During production: Cancellation not accepted for custom orders
- After production completed: No cancellation or refund
6. Disclaimer
We do not accept returns or refunds based on subjective dissatisfaction with scent, texture, packaging appearance or market performance, as long as the product matches the confirmed sample and specifications. We strongly recommend thorough sample evaluation before placing mass production orders.